Tennessee Unemployment Information – Benefits, Eligibility etc.

ATTENTION CLAIMANTS

TN has had a long-standing problem with lengthy delays in processing claims, with many claimants experiencing a 2 to 4 month delay before payment of benefits. In addition, TN does not answer its customer service line and often does not respond to call tickets submitted online.

TN is, however, very responsive when it hears from an elected representative.

If you have been waiting more than 3 to 4 weeks for a response/approval and/or benefits, we STRONGLY RECOMMEND you send an EMAIL to your elected state representative, describing your issue. The elected representative will respond quickly (see replies below at post #85) and TN will contact you.

Find your elected representative here: http://www.capitol.tn.gov/legislators/

Remember, your elected officials work for YOU. The unemployment insurance benefit program exists to provide financial assistance until you can find work.

BE PROACTIVE – do not allow TN’s inability to process claims in a timely manner impact your ability to pay your mortgage, car payment and other bills. Contact your state legislator. You will get a response.

Tennessee’s Department of Labor and Workforce Development provides a safe network for those who have lost their jobs through no fault of their own. The Seal_of_Tennessee.svgEmployment Security Division offers job seekers and unemployed workers a great opportunity to develop a career plan and a challenge free experience filing for Unemployment Benefits.

Eligibility

Certain requirements must be met before you can receive unemployment insurance benefits. Among these are:

  • You must have earned enough wages to qualify for benefits
  • You must be partially or totally unemployed through no fault of your own
  • You must have worked for an employer that is covered by unemployment insurance
  • You must be physically able to work at the time you file your first claim
  • You must be available for the work offered to you

There are reasons to why you may be disqualified for benefits. Common examples are:

  • Moving to another location
  • Lack of transportation to work
  • Inflicting harm to a fellow employee
  • Excessive tardiness
  • Insubordination
  • Intentional violation of company rules
  • Theft

You must have earned sufficient wages in the base period to setup monetary eligibility.

How to apply

The filing process can be done by on the internet. You can file online here. Note that the online process can only be done Monday through Friday 7:00AM to 6:00PM and Sunday 8:00AM to 5:00PM, closed Saturdays. Also note that you should not apply using a mobile device as their form is not mobile-friendly yet. Benefit Offices are open Mon-Fri 8am-4:30pm, while the UI Claims Center is open Mon-Fri 9am-5:30pm Eastern Time and 8am-4:30pm Central Time. If you are filing online you will need a valid email address. Free email account options can be found here (https://tdlwd.tn.gov/forms/AVTEX/CreateEmail.aspx). Before you begin your claim, be sure to have the following information ready:

  • Social security number
  • Driver’s license number
  • Address
  • Telephone number
  • Separating employer’s name, address, and telephone number
  • Last day worked
  • Reason for separation
  • Your work history for the past 18 months

If you live in Tennessee but worked in another state, you will need to file your claim for unemployment with the state where your wages were reported. After completing the online application you will receive a confirmation stating your information has been sent to the Department of Labor and Workforce Development.

During your application, if you receive a notice stating “your claim cannot be filed using the online Internet claim filing application” you will need to call the Claims Center for further instructions. Tennessee has made an excellent and simple chart explaining their Base Period calculations.

Appealing a denied claim

If you were denied UI, you have the right to appeal the decision. A written request must be made within 15 calendar days of the mailing date of the Agency’s decision to the Appeals Tribunal. You can get started with your appeal online between 7AM-6PM. After the request the Appeals Tribunal will mail a Notice of Hearing letter with the time, date, and location of the hearing. This video will give you an idea of how an appeal trial operates. During your hearing you have the right to:

  • Testify on your own behalf
  • To have a witness testify
  • Present a document as evidence
  • To question opposing party or witness
  • To examine all documents submitted as evidence
  • To be represented by an attorney

After the hearing you will be mailed a copy of the Appeals Tribunal’s decision. If you disagree with their decision you have the right to appeal by writing to the Office of Administrative Review. The appeal may be filed by mail, fax, or in person and must be filed or postmarked within 15 calendar days of the mailing date of the Appeals Tribunal Decision.

Payments

After being approved, the first week of the benefit year is the “waiting week”. You will be mailed a Wage Transcription and Initial Determination document that will give you your weekly benefit amount and your maximum benefit amount. If you meet the eligibility requirements you may draw a maximum of 26 weeks and will receive between $30.00 and $275.00 for 13 to 26 weeks.

Unemployment Insurance benefits can be received by Tennessee Automated Payment Debit Card or direct deposit. Debit cards are mailed within 7-10 business days from the date your claim is filed and are valid for 3 years. If you have not received your card within that period contact Chase Customer Service at 1(866)429-9835. If you wish to check your balance you may contact Chase to do so. You are allowed up to four times a month to check before being charged $.25 per call. You may also access your account information free of charge by visiting (www.myaccount.chase.com). For more information about the fee schedule for the TAP card visit (http://www.tn.gov/labor-wfd/uidebitcard/tap_card.html)

You will need to go online in order to request direct deposit for your claim. If you filed over the telephone, visit (https://ui.tn.gov) to complete that process.

 

Resources

Appeals Process and Information

http://www.tn.gov/labor-wfd/Appeals/appeals.shtml

Appeal of Agency Decision Form

https://tdlwd.tn.gov/forms/lb_1069.aspx

Claimant Services

http://www.tn.gov/labor-wfd/Claimants/appintro.shtml

 Frequently Asked Questions

http://www.tn.gov/labor-wfd/Claimants/appfaq.html

Interstate (ICON) Guide Card

http://www.tn.gov/labor-wfd/Claimants/IconGuideCard.pdf

196 comments

  • George

    I have been in limbo for 6 weeks now and I recently sent the Lt. Governor’s office an email on this delay. My email was answered and they said they would try to help. I did get a call from Dept of Labor two days later saying my claim had been escalated and it would be 7 to 10 days before a decision was even made. It has gotten so bad that even the LT Governor cant get much done. However they had the audacity to send me a request for a review of my interaction with them. Meanwhile what should have been pretty easy to get done as some of my family has gotten done, I will be without power, phone, gas to go to job interviews etc. this is how we end up homeless!

    • Let us know how quickly this gets resolved. State reps have been pretty effective for others, but it appears now TN is hearing from so many reps it isn’t responding as quickly as previously and are now telling people they still need to wait another 7-10 days. That is unacceptable.

    • Kim Thomas

      Hello I filed my unemployment claim om 9/18/16 and I have heard nothing from anybody. I just keep doing my weekly certifications, I’ve called # 877-813-0950 and left message after message and I never get a call back I’ve also left tickets online and still no call no nothing I don’t even know what’s going on with my claim. Does anyone know a different # that I can call or any advice on what I can do to at least find out something.

  • Felicia

    I’ve read every message on this board and I thought I was the only one that was experiencing this exhausting and stressful charade w/ this unemployment agency. I’ve been filing since October 2, 2016 and have yet to receive any communication other than a letter of how much I’ll be receieving and my debit card other than that NOTHING! I’ve tried contacting agency every single day for the past 5weeks via email, chat support and telephone and NO response! Like many of you I’m at wits ends! I’ve taken on the suggestion of contacting my local legislature in which I did today and to much surprise I got a rapid response and was ask to forward my info and soon there after I got another response saying I should hear back from agency within a few days, so I have my fingers crossed. It’s been 9weeks and counting and at this point I can’t wait another day let alone another 4-6weeks! It’s unfortunate that anyone in such predicament have to go to this extreme to even get a updated status on benefits that I feel is rightfully owed. Praying for better and rapid outcome! I will keep you posted on results!

  • Britney

    Do what ppl say & contact ur state legislator!!! I emailed mine on Saturday, received an email from him on Monday, replied back to him, got another email 30 mins later stating that he would forward my information to the correct department. I received a call later that day from a case worker & she told me why my benefits were on hold, which the department never gave me a reason or a letter as to why. She said that my benefits would be released in 48_72 hrs. All it takes is an email guys. Quit complaining & start taking action!!!

    • Kim

      I dont think people are necessarily complaining, people have actually done what you did and have not gotten a response. Besides they aren’t the ones who need to take action, the unemployment office should BE the only people who needs to have fire lit underneath their toes!!!

      • And the only people who can do that are the state reps. The claimants are powerless. Read other posts on this board. Emailing the state rep is the only effective way at this point to get TN to take action. The issues with that state go back many, many years. One can either wait two-four months, or be proactive and contact their state legislator – and keep up the pressure. In virtually all cases cited here, the state rep got immediate action.

  • Terrie

    So I’m having the same problems 5 weeks, nothing.. So I emailed my state Rep and he answered quickly and then one day later I recd a call from unemployment. She told me this big story about a new computer system, short staffing, working 12 hour shifts to catch up on back logged claims and so much more excuses. The lady I spoke with couldn’t even tell me whether or not my employer had even been notified that I had filed a claim. They do not know what they’re doing, no one had answers. So I emailed my state rep again and immediately he emailed me back stating he would be making some phone calls in the morning.. Fingers crossed.. But for sure your state Rep will get the ball rolling for you.. Good luck to all of us..God Bless

    • Thanks for this info. Next time you talk to your rep, ask if the State of TN hired Deloitte to do their “upgrade.” CA had the pleasure of hiring Deloitte to revamp their system several years ago when the Emergency Unemployment Compensation program was still in effect. As a result, CA was in a total mess for almost a year. The problems were horrific. CA had over a million claimants. It was an epic disaster. Same occurred in Massachusetts w/Deloitte. Both states held legislative hearings on the issues. Claimants were losing everything.

      That said, not so sure TN is telling the truth on this. If you check posts upthread going back years, you will see ALL the complaints are the same – no communication, no payment – for two/three/four months.

      TN has had these problems for years and years. This is NOTHING new.

    • Terrie

      UPDATE:
      So my state Rep. Made phone calls the next morning and today I recd an email with my approval letter attached. My claim summary shows they have deducted taxes from my amount and how much will be deposited. It states my pay date is 11/2/16, so I’m praying it’ll be deposited on my card soon.. Emailing the state reps is the way to go. Thank God for them.

  • EMAIL YOUR REPS

    My claim has been waiting approval for almost two months so I emailed 3 of my state representatives and 2 got back to me. Within 4 hours of me emailing one of them the required information, I got a call saying I’ve been approved and I could expect payment within a few days. Payments went through the next day.

    EMAIL YOUR STATE REPS!!!! You will get NOTHING out of trying to get in contact with the unemployment offices directly. Send a short emails letting them know of your situation and they will push you through.

    Good luck!

  • Corina

    I am having the same issue but I have been proactive emailed my state representatives. Hopefully I will have my answers and start receiving my benefits. Email your state representatives. I have been waiting 9 weeks but no more. My children have things they need. And I am not going to let them keep my claim In Progress no longer. This is ridiculous and sad its not their money but they don’t want you to get your money. Have several seats. Im going to complain everyday until I get what’s mine.

    • Good for you! Others have had very good success with their state representatives. Please give us an update when this is resolved. Thanks.

      • Corina

        I got a call from the office after emailing my representatives. They said they didn’t have enough information about my last job. She never said I was approved but she was going to send my update to the department that will approve or denie my claim. So it didn’t sit right with me. So today I emailed my representatives again. I’m not going to deal with them trying to continue to prolong me getting what’s mine. I will be updated as soon as the call is done on Monday or Tuesday. I’m going to continue sending emails until they do their job. My next update will be that Im approved and waiting on my funds to hit my account. Stay tuned!

        • Thanks for the update. Good to hear emailing the state rep got TN to call you.

          Employers often don’t respond to queries. In that case, the states will approve the claim anyway and begin to pay benefits. Most states don’t wait more than four weeks before they pay if the only reason for the delay is a nonresponse from an employer.

          Tennessee CAN and should have approved this claim weeks ago.

          • Corina

            I have updated information just checked my email got my approval letter in the mail. Now I’m just waiting on my benefits to post to my account. Thanks for the motivation to email your representatives to whoever sees this. Email your representatives I’m glad I did!

  • Shunda

    I filed my first employment claim in June and this is October and I still have received response ,letter or payment. This is sad , I’m a single mom with 4 children and bills, I’ve been calling all number and sending emails still no response , ive also been searching for employment , still no one has called and one lady had the nerves to tell me that I was over qualified…wow .can someone please give me any information that will help I would really appreciate .

    • Four-five months with no response is ludicrous. No response from TN after four weeks should have triggered immediate action on your part. If you have read any of the posts on this page, you know that you are NOT alone with your issue.

      As stated – repeatedly upthread – EMAIL your state representative IMMEDIATELY.

      http://www.capitol.tn.gov/legislators/

      You will get immediate help. And, read a few other posts just above yours.

  • Lynn

    This is terrible. My husband and I were laid off on August 3rd, applied for unemployment the very next day, and I have been making all of my job searches (and more), then filing my weeks. Tennessee hasn’t sent a single payment, and it’s putting our family in economic ruin. We’ve defaulted on several bills, and even with WIC, we can’t afford to properly feed our 18-month old twins, let alone ourselves. So thanks, Department of Labor, now I have to see my little boy and girl cry after every small meal they get, and try to ease their hunger with watered-down milk.

    • BE PROACTIVE – immediately – today – EMAIL your state representative. http://www.capitol.tn.gov/legislators/

      You will get immediate help – as was posted recently, here:

      Natasha Davis says:
      September 14, 2016 at 2:27 pm (Edit)

      UPDATE!!!! I was reading you guys comments on yesterday and was having the same issues. It has been 10 weeks with no payment contact or anything. I took the advice of someone that left a reply to contact my state legislators. Well I did, I sent them a nice email just explaining my issue and my concern on yesterday. I was emailed back within 30 minutes, and recieved a phone call from someone in the office that same day. My issues were corrected with my unemployment (which I had no idea I had) and approved and I will be receiving my payments tomorrow. Hope this can help you guys because it helped me!! Good luck!!

      As I have repeatedly stated, TN’s issues on unresponsiveness are NOT new. This has been going for years.

      Those affected should not only contact their state representatives, they should also contact the United States Department of Labor in Atlanta, which is the region supervising TN – excellent contact info on this link:

      https://www.doleta.gov/regions/reg03/Pages/aboutus.cfm

      Tennessee needs to stop this. Eight weeks with no response is completely unacceptable – bordering on misfeasance.

      Start complaining, people!!!

  • Zack Walker

    I’m on week 6 and all payments still say in progress, I have received none…is the state hiring more people to handle these claims?! Because I’d be up for it!

    • Of course, not. They don’t want to pay you. It is their mission to deny/delay benefits whenever possible. They want you to get a job – any job. The longer you are made to wait, the more desperate you will become and the more motivated you will be to find work. This state agency is NOT working for you – especially in a GOP governed state. In low-tax states, you pretty much get what you pay for in govt services – and that is as little as possible.

  • ANW

    Wow, cannot believe how many complaints have been left on this link.. even going as far back as 2013. I’m so sorry for y’all deserving that are having so many problems receiving your money, I can only imagine your frustration. This is my first time ever filing for unemployment benefits, and hopefully the last, but I honestly am beyond grateful that this is available to us without a job thru no fault of our own. This whole process has been flawless and so easy, not stressful in the least bit. I filed for Unemployment benefits on August 19, was accepted without even knowing it was approved until I received my debit card in the mail just a few weeks later. I just filed my 4th weekly claim this evening. I did not receive any money for the first week, the waiting week they call it?? My first deposit came September 13th, at like midnight Monday night going into Tuesday morning. Very quick, definitely wasn’t expecting the process to be so simple and so fast. I can’t complain and really hope those of you being affected get everything resolved asap, sorry you had a bad experience :/

  • Been waiting 12 weeks still nothing same problem as everybody else can not get ahold of anyone all payments say possessing active issues 3 months of calling leaving voice mails emails no response from no one

  • Link to the committee that is responsible for unemployment compensation. Flood their emails, let’s take a strong united stance to get some help!! I’ve already sent my emails..going on 10 weeks with no response to my unemployment claim.

  • Sheila

    This is beyond crazy. I have never heard of this before. There is no number to talk to someone, no location to go to and no response…This is really unbelievable how this is orchestrated. Its like if you get laid off any time soon, you WILL NOT get benefits to help you ……this is crazy and I cant believe this is happening in 2016……it has been 4 weeks for me and these other stories are just baffling……..

    • As has been indicated in other responses, email your state representative and USDOL per links provided above. Low-tax/low COL states are all well and good if you are employed. When you are not employed, there are no safety nets or govt is so understaffed that the safety nets which do exist cannot be administered. All of you in this situation may want to rethink your state governance. As I stated upthread, the issues in TN have been a chronic and ongoing for many, many years.

  • Tracey

    Same problems here! Today marks 8wks since I filed & each week says “In Progress” except the first wk which says “Not applicable” which was the holding week that’s suppose to get release after you submit 3 or 4 weekly claims. I’ve left messages, sent emails, sat on chat for hours. No one will help you! This is insane!

  • Ron

    I have the same problem as Elizabeth above, including the same time frame. The difference on my issue is that I opened a ticket after 4 weeks of no payment, and received no response, So I opened a second ticket after 3 weeks and asked if there was anything a need to send in to assist in resolving my non payment issue and they closed the new ticket without any response and reset the last activity date and time to the date and time that me new ticked was closed on my original ticket without updating the original ticket.

    I do not believe the people on the front lines at the state are uncaring, however I believe the state of TN once again changed the way something (this time unemployment) is processed and handled without properly ensuring the new way was complete and ready.

    The next step is to inform the Governor, Commissioner and my Representative of the issue I am having.

    Should enough people contact Channel 4 about the issues we are having maybe there would be some action.

  • Elizabeth

    Hello everyone. I too am experiencing the same issues. This Sunday, August 21st, will be my 9th week certifying with no payments yet. Every week I certify it says “still under review” and all weeks are “processing”. Call their line, never get a live person, supposed to leave a voicemail. Started a ticket about the issue, no response on that either. I’ve left messages on the commissioner’s voicemail, which obviously haven’t worked either. My next step is emailing the governor, commissioner, and senators. I have already emailed News Channel 4 about this as well. They emailed back asking for my phone number, which I sent to them 2 weeks ago, but haven’t heard anything yet. I would say we should all get together and go down to the unemployment office, stand out front picketing, and call the news station so they can air it on tv. Closed mouths don’t get fed and obviously these people are not the least bit concerned with us, or what kind of financial hardships they are putting us in further. One voice doesn’t get heard but many voices they can’t ignore. If anyone is interested in getting a group together to go stand in front of the unemployment office with the news there, please email me at [email protected]

  • Shelly Lewis

    I have also been waiting 9 weeks and still no response ! All the website says is regular active . So i guess ill just lose everything i own thanks TN .Btw i am already employed but im so far behind on everything no way im gonna get caught up! Contacting governors office in the morning .

  • krissy

    How do you check the status of your unemployment claim for tn? All it says for me on the website is regular active.. What does that mean??

  • Gary

    Unreal. Because I am a contractor that works for multiple companies in different states, I can not file on-line. I am given instructions to call 877 813 0950. When I call, I am instructed to leave a message and someone will return my call and also instructed not to call multiple times because that will delay the return call. Well that was 06/06/16. Today is 08/08/16 and still no return call. I also sent an email to the help desk 07/12/16 and got a automated response the next day. Sent another email to the help desk about 2 weeks later and no response at all. Typical government system that does not work.

    • It is all but impossible to talk with anyone live in TN. Why, exactly, are you filing in Tennessee, anyway? Just because you live in Tennessee is not a reason to file for benefits in that state. You need to look at all the states in which you have worked going back one year at least. Your wages may not have been reported to Tennessee at all, but rather to the state in which you last worked, which means you could apply in that state and request a combined-wage claim. Further, there are other states which pay much higher benefits than Tennessee. So, look at your last several states of employment. If you care to post where you have worked over the last year and when, it would be helpful.

  • Tony

    This is the worst! I am at my wits end trying to figure out what is taking so long. If anyone has any updates please share them, It would be good to see a happy ending to this mess.

  • Krystal

    Does anyone know who else to call besides the state of tennessee about this issue? I have only receieved unemployment one other time, but that was in Alaska. And it was super easy. Once the amount was determined you called “victor” every sunday and your money always came in a timely fashion. This is ridiculous. And the money is mine. I have a family and bills to pay. While I have already found another job, it’s no where near the amount of money I was making at my previous job and I am obviously, thanks to Tennessee, behind on all my bills. Has anyone made any progress or have any other numbers? Do any of you have anything nice to say, or has anyone actually received any unemployment anywhere??

  • Joanne

    This is insane! How can we still have people to help us get a driver’s license but no one to talk to in person to get unemployment benefits I am so disgusted with our governor that he doesn’t even care that people are unable to get their unemployment benefits I’ve also been certifying for weeks with no response only that there is an active issue that I have no idea what it is and that I had excessive earnings when I’ve had no earnings

  • Natasha

    I am experiencing the same irritating thing! I thought I would be receiving my first payment this week. Instead I have this excessive earnings and it will not let me certify. I have submitted two tickets and cannot reach a live person. That live chat is a joke!!! I agree about just giving a person the money they’ve worked for. People do have bills to pay!!!!

  • Jatoni

    I have been doing my weekly certifications since 06/11/2016 up until my 3rd week it let me certify. The 4th week it said I had excessive earnings. The 5th week which is today it making me re certify like I never applied for unemployment. I have submitted several tickets and emails and still no answer. It’s sad you can’t speak to a human being. I just want my money so I can pay my bills!

  • Kim

    I have the same situation as R.D. It has been 4 weeks – up until this week it stated, 1st week “waiting week”, the other weeks “in progress. now states “excessive earnings”. No explanations – no way to talk to anyone!

  • R.D

    It been four weeks and I have not received nothing. At first it said in progress and now it saying excessive earnings. What in the hell do all that mean. I just want an answer.

  • Sarah Morris

    I filed my claim on 5/20/16 and still have yet to receive any payment! I am going to lose my home if we do not get this soon. I cannot believe how long this is taking. Does anyone have any idea when I will get the money for my claim??? This is the first time I’ve ever filed unemployment and I am just disgusted with how long it is taking. Do they not realize that these are people with families and mouths to feed? I so badly just want to cry and give up because our finances are so bad right now.

  • Christina

    I filed my claim on May 15,2016. I have only received a monetary determination letter. I check online everyday to see the status of my account and it still states that no monetary determination has been made. I have tried 6 times to send a help ticket and I never get a response. I even check to see the status of my help tickets and some say closed as if someone helped me and no one has responded. I can’t file an appeal because no decision has been made. I have tried calling the number and I get no real person it just directs me to go online. I called the career center here in Dickson, TN and she just told me I had to do a help ticket that no one is in the office that deals with unemployment now. I can’t get any information as to what is going on with my claim and if I need to file an appeal. Any advice?

  • Heather

    So does everbody have a waiting week or I that for only ppl who are approved? I can never get intouch with anyone

  • Lucinda

    No one NEVER returns phone call when messages have been left. Been OVER 30 days since originally filed claim and still awaiting reply. Have completed the weekly requirements each week online as well. How do you reach a PERSON to obtain needed information when the information we need is not available on the TN4gov website. ?
    Very poor communication from unemployment office.

  • Christa

    My dashboard has transaction num ers for my first four weeks of benefits and it says the full ammount has been paid out but I have not received a si gle payment yet…….I have spoken to FOUR representatives who say “everything looks fine and it says payments have been sent” but they havent and where there should be a pay by date it just says “in progress”….. This will be my fifth week I’m owed when I certify Sunday but no hope of getting paid becasue there is obviously an issue but nobody knows what it is…….I finally got the second rep to email a payment specialist the third person I spoke with was him…..and he said I ” should have received payments” and doesn’t know why I haven’t……..every person says they will call me when something changes but something is wrong and it isn’t going to change untill someone does something……..who should I contact?????????????????

  • Toni Klepper

    I need information about filing a complaint against the state of Tennessee unemployment agency. I will also be reporting their violation of federal guidelines regarding the time limit for claim denial or approval.
    My initial claim filing was already DELAYED due to the system “update” which completely prevented use or access to ANY telephone OR online resources. Despite the fact that I NEEDED to file on May 11, 2016, I had to wait until May 16, 2016.
    Once my claim was submitted, I began certifying weekly as required. I fully understood the possible 21 day* delay for a final decision to be made, but it has been an ENTIRE MONTH during which NOBODY has contacted me at ALL.
    *(“Many of our claims have a decision in less than seven days but within federal guidelines, one will be finalized no more than 21 days of your claim. If additional information is needed, an agent will contact you. Furthermore, when a decision is issued, you will be notified via the preferred method of communication selected while filing the claim.”)–the link to site is https://lwdsupport.tn.gov/hc/en-us/articles/220092688-What-are-Outstanding-Claim-Issues-
    I have left voicemails, emails and chat messages. I have submitted inquiries. I have created and submitted “tickets”. I have spent hours on hold, but have yet to speak to a human being affiliated with unemployment. I called the Tennessee Labor and Workforce Development MAIN office, and while the person I spoke with completely agreed that the lack of response or information was UNACCEPTABLE, she was not able to help.
    My “claim status” continues to say “ACTIVE ISSUES” that “REQUIRE STAFF REVEIW”. The agency has neglected to contact me regarding the “ISSUES”, and has FAILED to respond to ANY of my inquiries or requests for information.
    Therefore, I feel I am entitled to, if not OBLIGATED to, report the complete disregard for claimants requesting help/information from the Tennessee unemployment agency. I plan to initiate the process of holding them RESPONSIBLE for violating federal guidelines which are in place to ensure that claimants are RECEIVING the benefits they have EARNED and are ENTITLED TO under the LAW.

    • L Goins

      Toni,

      I have received the same message for the past four weeks about having an active issue that needs to be resolved. I have called, mailed a letter, did the Request (twice), and did the Chat. All to no avail because of no response. Just wanted to let you know that you are not the only one.

      • Natasha Davis

        UPDATE!!!! I was reading you guys comments on yesterday and was having the same issues. It has been 10 weeks with no payment contact or anything. I took the advice of someone that left a reply to contact my state legislators. Well I did, I sent them a nice email just explaining my issue and my concern on yesterday. I was emailed back within 30 minutes, and recieved a phone call from someone in the office that same day. My issues were corrected with my unemployment (which I had no idea I had) and approved and I will be receiving my payments tomorrow. Hope this can help you guys because it helped me!! Good luck!!

    • DTB

      My husband is going on week 11, yes 11 and NOTHING! I am so frustrated and we can’t get any help either. I think something is just not right with their new system and no one seems to know or care. Please post with an update if you find out anything. I am beyond aggravated! We have bills to pay and a 4 year old child to take care of. This is supposed to help get you through, not stress you out more!!! My husband has talked to someone, but apparently it is not doing any good. The system changed at one point and looked like we were going to get paid, but when he certified that week, it all went back to $0. And it said he had excessive earnings! WHAT!?! Good luck to you!

    • Tracey

      Did you ever get any response? I’m in week #8 of my claim saying “In Progress” and of course I get left sitting for hours when I try to chat on the jobs4tn site only to eventually get kicked off or told to leave a message. I’ve sent message and get no reply. When I check the ticket status it says “solved” yet no one has ever solved any of my questions. I also want to file a complaint against them!! This is ridiculous! A friend told me her husband finally found a job and NEVER got any of his unemployment from the gap in between jobs. They should’ve had to pay for his claims! I do not want to take any temp jobs and mess up the process and now afraid if I do find a job I’m gonna lose the 8wks I’m owed!

  • Steven Portwood

    situation. Teacher is not renewed in Metro-Nashville, but accepts a job in Hixson County. Applies for unemployment, approved. Has to relocate and start anew. School system pays once per month. First month on job, no pay, held back. Second month draws check. You folks say she owes YOU TWO months that were unauthorized. What is she suppose to live for for 2 months while her pay period, which is part of State and County funds is processed and held?? I hope your realize to tell a TEACHER that she has to pay back $1700+ is a major strain on an already struggling standard of living! I can maybe see ONE month, but not two. Is there any thing she can to get this looked at? Im sure you know how important a Teachers job is, without teachers, you would not be sitting in your chair drawing Tax Payers money and being hard on people trying to help your kids . I would like to know how to correct this bad situation.

    • All states operate the same way. Benefits are paid to people who are NOT working. Benefits are not paid just because there is a gap between when you start work and when you get paid.

      If you fraudulently receive benefits for the weeks you are employed and then also finally get paid for those weeks, you have been paid TWICE and must repay those benefits. You were not entitled to unemployment benefits because you were NOT unemployed.

      You are fortunate you are not in CA. You not only would lose the $1,700, you would be penalized an additional 30% ($510), and disqualified from future benefits for 13-14 weeks for the next three years. It is FRAUD to claim benefits when you are working – no matter how long you need to wait for a paycheck.

      Hard as it is these days to save, one MUST have at least three-six months living expenses in an emergency fund for just these occurrences.

  • Robby Castile

    I have been trying since Jan. 7th to receive unemployment I AM APPROVED for,why the hell am I about to loose my house if I am approved?Oh yeah,its because you wont give me any payments…….it’s on your end,and dont respond with a god damn email,CALL ME OR SOMETHING YOU JERKS

  • What do you have to do to get an unemployment check? TN sucks

  • lynn

    I can’t get past the verification id process. This is a total joke. none of the questions pertained to me however all pertained to my ex husband & his current wife of which I have been divorced from for over 20 years. total joke. the reason unemployment is down is this state is the people that are unemployed can’t get signed up for unemployment. And there is no one to help you on the phone. cant take care of it in person. I have talked to other co workers and they can’t get past the verification either. im not alone.

  • This seems to me that this agency needs to be looked at & reviewed by some outside professional. Reading the complaints I had several off the same. This is suppose to be there to help you, not to be a hindrance from receiving your benefits. I myself working for over thirty years never been laid off. Or drawn for benefits this has been very frustrating trying to use their automation system. And for the 50 and above with computer skill that self taught. I think you need to be able to talk with live person. It may help you if you contact your state senators office. They may be able to give you some help. But this systems needs help bad this is ridiculous.

  • Need to talk to someone about re-certifying for extension – unemployment is running out..

    • There are no extensions. If your benefit year has not yet expired, you need to wait until then to file another claim. If you haven’t worked during your first benefit year, TN will not grant another claim.

  • Tried online. Would not accept my DOB. There is ALWAYS something wrong with Tennnessee online forms. Rate is terrible and unhelpful. Now I will go to office.

  • i can’t do my weekly benefit because it locked

  • I was fired by talley const for defending myself.I’m a heavy equip operater.a guy from a different race. he stopped me on a scraper and started a fight with me and i was fired and he wasn’ that’s racial discrimanation

    • Racial discrimination is an EEOC matter, not an unemployment benefit issue. Apply for benefits – but expect to be denied because of misconduct/fight, and you will need to appeal. Also, file an EEOC claim – that may provide a better result.

  • For those having trouble. I made a mistake filing my claim by hitting back space which submitted it unfinished. I immediately submitted an online ticket request & received a call back within 24 hours. True reaching someone by phone is nearly impossible but that’s because everything was set up online & local offices were shut down. My boyfriend made a mistake certifying by answering the question wrong & had issues like everyone else. He didn’t understand how I kept getting in touch with them as I had an overpayment issue of $27 that could’ve prevented me from recieving benefits and with them I left a message & again recieved a callback within 24 hours and another confirming that I had no overpayment about 2 days later. So if you need to speak to someone unfortunately, you’re probably going to have to file a ticket request but they respond quickly. If you can leave a message try that. Hope this helps. 🙂

  • My agency filed for my umemployment during shutdown in Dec.The address was wrong.I have fixed that.o need to know about that claim before I try to file now.Cannot get a person ever…

  • I would like to know why i can’t get unemployment this is why i work all the time and when i need help i can’t find it

  • I need to find out about my husband’s unemployment.

  • I have been trying to get unemployment for 4 mouths Oct 5,2014.And no one will talk to me about it.That’s labor and workforce what a joke.

  • kim

    I had the same issues couldnt get approved and it had been almost 2 months. I called the state representatives office and in a weeks time im approved and my unemployment check is on its way to my bank..

  • Everyone, looks like we are all having the same problem. Locked out, can’t talk to a person, not getting money, stupid pin, and can’t certify. This is going to sound lame but it works!! Call your governor , they will contact someone in Nasville then they will contact you. The more calls they get the faster they’ll work on it!!

  • I have been calling my unemployment but I can’t get it to go though what can I do the week is up and I’m not going to get pay so I’m not going to have any money coming in

  • If u are locked out due to pin the dummy pin is 0000

  • I called 877-813-0950 at 3:30 AM and it said could not take the call because of high volume of calls, so the phone number is a burn line. No one will make contact this way, I suggest you drive to your nearest center. The systems does not meet the required standards but no one in this government cares or takes any responsibility.

  • At the top of the page of Tennessee unemployment there is “Unemployment Tracker” click that and check the status. If it says decision made you don’t have to do anything. If it says waiting on employers response then you have to fax your unemployment paper in to them. My employer didn’t do that for me but when I faxed the separation notice in my claim was approved right away. Good luck to those having issues.

  • What is the number to talk to a real person???

  • hey they say my account has been locked and I can get no benefits because its locked and nobody answer the phones, am tired of this.

  • I haven’t been able to check my benefit schedule on-line for 2 weeks now. It always says its down and gives 2 numbers to call. I haven’t received my benefits in 2 weeks.

  • Looks like the no-answer on the phone has been going on since last year. I guess I’ll just have to show up at the door.

  • Trying to find status of my unemployment claim!

  • Hello I have been calling for four days and I went to the Tenn.Career Center but I get not get the help I need my chase card have expired and I need a new card they told me that I have $130.on the card please help me now.

  • I haven’t recieve my first check because of a appeal I file oct.22, 2014 do I get my backpay for those months because its been 2months…please contact me at 615 589-1561

  • I am so confused, I can’t certify, my account is locked and I can’t talk to a real person. Can someone please help me? I have not drawn the first check, I’ve been off work for 5 weeks. Please contact me.

  • I have been trying since august got my letter saying I’m approved, nothing yet this is a joke every Time I call to certify it says my pin is locked. what r we supposed to do starveto death.I need answers .I need to talk to a person not a computer plz.thanx

  • I filed my claim 08/21/2014, and still have not heard whether I am approved or denied. I’m just curious as to: 1) how soon does a decision get made? 2) why can’t I certify if I’m supposed to do it every week? I have tried to certify by phone and online, but I keep getting the same response, “your certification cannot be completed as timely.” What does that mean, and how can I get my certifications submitted? I don’t like complaining, but I’m also a mother & expecting my second child, I am out of work and my family and I are kind of counting on it. Any response/answer is appreciated, I would really like this resolved.

  • Please help i need a extension on my unemployment and i cant get ahold of noone but the automated thing!!! Please call and send me a new card i have lost it in a wreck i had but my phone number is 9014889551 or 6034153!!! Im still umemployed and lookin i need help.

    • If you have exhausted all benefits on your claim, there are no extensions. If you are wanting to reopen the claim to collect, try to do that online. There should also be a way online to replace the debit card. Otherwise, contact your state legislator. TN is impossible to reach by phone. Email your state legislator. You will get an immediate response:

      http://www.capitol.tn.gov/legislators/

  • I filed for unemployment 7/31/14 and received a response by phone 8/06/14 and also received a letter in the mail stating what I will receive. I have been certifying every Sunday since then and was told that I will know by August 20th if I will get my unemployment benefits. I tried calling to speak with an representative but no luck only automatic line that says the same thing (a decision has not been made yet and it can take up to 28 days.Please keep certifying every week for your benefits ). Today is Sept 06 and I still have not received any information or answers to the questions I have about my unemployment benefits. Please help!!!

  • I have not received my unemployment direct deposit due to yesterday being labor day. Has anyone else received benefits? This is stressful.

  • I received ui benefit of $275.00 on the Chase Debit card on Aug. 4,2014. I have not received any text to notify me of another ui payment. I’ve called 877-813-0950 —800-689-9799 and they say no payments have been made, and my claim is still being processed .. I have been certifying every Sunday by phone. Are there any certain days the payment is put on my Chase card?

  • Ive been approved says deposited made yesterday , its not on my card this morning. Where did it get deposited? Who do I call to find out where the money went? Need help

  • I answered a question wrong on my certification have not been able to talk to anyone about this problem I call several times a day no one is available to take my call they say they that have my number an email haven’t heard anything from this has been going on for several weeks please help

  • My company filed my benefit application for me. When I call the tn gov unumployment number it ask for my pin. I don’t have one and there is no panel where I can create one. Because I logged in without one, now I can’t get in at all. Can someone text me or email me and tell me what to do? Text: 731 six one seven 0441. Please. Serious replies only. Also, can some one send me a number where I can talk to a live person in Nashville.

  • my unemployment payment was sent off wensday july 2,2014 and i was told it should be on my card by that friday july 4, 2014 but due to the holiday it said depositea wont show till that monday the 7th. when should my payments show up or when should i receive it.

  • I received my claim approval letter. So what do I do about the weeks I couldn’t certify. I live in Mississippi and I don’t know what to do. Will someone please help me! Please help! I haven’t got a call or anything. I call and the automated services say they got my number and they are going to call but nothing. Please please help!

  • I did my claim on May 12. I did my weekly certification that Sunday and I didn’t know that I might have pushed the wrong buttons with my face . I tried to do my certification for the next week and the following weeks and it won’t let me. I have been calling the 1(877)-813-0950 number and can’t get thru. Please help!

  • I lost my job on March 31st. File unemployment and they gave me a date of May 28th. I received no information. Tried to call our local unemployment office and they said all they could do was send an email and I should hear something in 5 to 7 days. It’s been two weeks and I still haven’t heard from anyone. Can’t find a number that isn’t automated. So, it’s been 3 months and I don’t know what is going on.

  • I can’t get in touch with no one to file they said i need a pin # don’t have one i call the #’s they give me nothing, Sharon Kitts i know how you feel we all need help. i just want my money. they said they are going to get in touch no one called or email me need Help

  • II’ve tried to call can’t get though and get my claim fixed and try to recertified on internet to and its allways busy or no one available this is major problem for me bout to loose everything cause I can’t get through to get help and never got email or call and dnt know how to turn in where I’m putting in apps at either cause the unemployment office is shut down in my town

  • I have ben certified and accepted since November 2013,s but I never receive any payments. Please help me.

  • I have been calling in my claims for 10 wks and a decision has not yet been made so can u plz tell me how long its going to be. im a mother of 8 kids so what all do we have to lose before we can get a decision.

  • I have been certified every week but still there is no money on my card and I cannot talk to a person please tell me what to do

  • Dec 28 2013 was my last check.the unemployment told me to cerify till jan16 i can’t certify now i only drew 2wks of tier3. I’m still looking for work.it wasn’t my fought i got layed off.i have lost everything.am i gonna get to draw if they pass the emergency unemployment?????please let me no . thank you.have a g. ood day.

  • i have received my paperwork stateing how much i would get. i am haveing trouble with my pin and gaining access to my account . could you please let me know watt is up thank you .

  • I have been certifying every week, I’ve been accepted but no benefits have been on my card. I’m unable to speak to a person.

  • Oh and this is after seeing there’s going to be a report on the local news here in Nashville tonight on ABC-WKRN2. WSMV ran a story too. Get on the phone with your local media and bring their attention to it, that might get something going in your favor if needed…God Bless.

  • I filed 11/2013. Received letter in mail that I would receive payment starting 12/24/13. Today is 2/3/14, just got info today they have mailed a check. Was supposed to be direct deposited into my bank, so I’ll believe it when I see an actual check.

  • While i was calling in to certify on a touch screen phone and i made a mistake and push 9 instead of 1 on one of my question… and now the system want let me get in to do nothing… i have been calling since last Monday and i just cannot get threw…but since i did that i can’t get any benefits cause i don’t qualify now… so can somebody please tell me what to do cause my bills are past due.

  • Said i need a pin # …never was given one then said it was locked…suspend? What is going on….I have called every phone # listed 100 times….cant get anyone ….then no will call me back either.This right i bills that are due…..plus i have been looking for job with no luck…Please Please….someone help

  • I have called ALL phone numbers possible for help with a claim and have got no where. How the heck do you talk to a real person and not a computer??

  • I filed for benefits Nov 4 I have not even received a response an the phone number 877 813 0950 is a joke I have 4 children an loosing our home I am contacting the gov office this is not except able!

  • i applied for unemployment Nov 25 2013 and its saying i benfit has been exalt.thats could not be true. i been trying all day to call the num.1-877-813-0950. so can you tell me what going on

    • TN is impossible to reach by phone. Email your state legislator. You will get an immediate response:

      http://www.capitol.tn.gov/legislators/

      • BJ

        I have a question. You said contact your state rep. I am not sure who that is. When I hit the link its pulls up staff, etc. How do I know if emailing the right person?. I emailed someone a day ago, but still got no response. Its has been 15 weeks not one call, not one email or one payment from unemployment.

        • Read the posts at the end of this page.

          Contacting your ELECTED state representative works every time.

          Go back to that link, provide your zipcode in the box which says “find my legislattor” – should populate with names and email contacts for your state legislators.

          Email the elected representative directly – NOT staff. Most of those people do not have full-time staff. Others here have had no problem. Try again.

  • I applied for unemployment Nov 5. I have not received any thing in the mail or email about the claim. On the phone it says pending, no decision made. Whats going on?

    • The earliest you will be paid in any state is three weeks after filing, although you will generally at least receive some acknowledgement of the claim. That said, TN takes a very long time to approve benefits and is impossible to contact by phone. If you haven’t heard anything in another two weeks, email your state legislator. He will respond:

      http://www.capitol.tn.gov/legislators/

      • Mark

        I filed with TN on July 6, 2016. Today is Oct. 23, 2016…just received notice that back log of deposits will be sent soon. 16 weeks from initial filling to first check. Unbelievable and very frustrating.

        • Very typical of Tennessee and unacceptable. Had you contacted your state representative two months ago, you would have been paid then. TN gets off the mark when it hears from its elected representatives. Four months is pure incompetence on the part of that state.

  • I was finally able to file a claim on-line on Friday, 11/01/13. Monday 11/04/13 I made my first certification on line; was informed I did not meet eligibility requirements – probably because I did not seek employment from 10/27-11/02. I had not filed a claim yet. Today (11/05) I have tried to respond to this problem by telephone (1-877-813-0950) since SEVEN am. HELP

    • If you filed on a Friday, you have no eligibility to benefits for that week at all. Your eligibility begins on Sunday of the first week after you file. You need to wait until the following Sunday to file for benefits for week ending November 9th.

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